AW
Aloma W

1 reviews | Active since Sept 2014

21 Oct 2016, 10:27

VERY BAD SERVICE

<p>I'm really not happy with the accounts dept at Afrox home care. Their customer service is very bad, they rude and dont even know how to talk to people. They keep on giving excuses for not the refund back.</p>

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Replies (2)
Afrox
Afrox's reply21 Oct 2016, 10:53
Official

Good day Aloma

Thank you for your feedback and taking the time to chat to me.

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***.

Please feel free to contact us should you require any further information.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Tel: +27 (0)11 ***
Email: *** | Website: www.afrox.com

Afrox
Afrox's reply10 Nov 2016, 10:49
Official

Good day

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com