Urgent Delivery Taken 3 days for delivery

I contacted my sales representative Yeshnie Perlman on her cellphone on Mon 04/01/21 where she kindly explained to me that she managed to get a replacement Phillips Simplygo mini for my dad and it would be delivered. I waited the entire day on the 4th no delivery. I called Yeshnie again and she sent the following email stating I quote "Please note we have arranged for Mr Elliott’s device to be exchanged on the 6/01/2021. Many Thanks Kind Regards Yeshnie Peruman | Sales Representative Gauteng | Homecare | Healthcare Tel: + 27 (0) ***| Cell: +27 (0) 79 *** Email: *** | Website: www.afrox.co.za

However up until 1400B nothing had been delivered, I called Yeshnie again and she explained the driver was still coming and guess it is now 1909B on the 6th Jan 2021 and still no delivery, it has now taken 3 days since promised to deliver 1 item does the delivery guy use a bicycle by any chance