Undignified service. Worrying processes at Afrox.

- Arrived at Wadeville branch to drop off a small gas canister. - Was advised by the representative that i must go to Germiston branch owing to there being no electricity at Wadeville branch. - I requested her to do a manual receipt. - She said she could do a manual but then refused and said it would not help me as i would end up fighting with accounts. - Representative then told me once again to go to another branch. - I refused again and said i am here at this branch, the doors are open and i would like to drop off the canister. - the rep said i will end up fighting with accounts as they won’t know i dropped off the canister. I must rather go to Germiston branch. - i think she was trying to help me, but it was not helpful asking the customer to do work owing to poor systems in place at Afrox Wadeville. - This sequence of argumentative conversation kept on going until i said i am not leaving here with this canister. I said i do not work for Afrox and cannot compensate for their ineptitude of not being able to deal with customers when there is a power outage. - This whole transaction was unsettling and undignified especially when children hear and see their father being spoken to in a manner that is unnecessary. I had requested several times for the rep to simply do a manual receipt. I didn't need an argument. This whole activity of dropping off gas was something i would not want to experience again, hence i cannot go there again.

Historically i had received very good service from Bantwini.