1 reviews | Active since May 2015
Underfilling Handigas LPG bottles
I've just got my third refill of a 9kg Handigas bottle from Builders Fourways, and this is the second one I've got which is underfilled. I checked the previous one just out of interest, but after I'd broken the seal, and I wasn't up to the schlepp of taking it up. This one I checked after I got home (with a luggage scale - calibrated against airport check-in scales to within 100g) and found it 1.2kg light - that's 13%, where the SANS 458 tolerance for prepackaged LPG is 3%! I'll be taking it back to Builders, and taking my luggage scale with me - but be warned: two in a row more than a kg short is too much for coincidence.
Good day Martin
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Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Best regards,
Good day Martin
Thank you for your feedback
Please accept our apologies on the late response. We are now back online on this page and would like to assist you further by escalating your feedback to the relevant department for action.
We have already tried to contact you to get further information but have been unsuccessful.
We will continue trying.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Best regards,
Good day Martin
As per our telephone conversation this morning,
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Best regards,
Good day Martin
As per our telephone conversation this morning,
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Best regards,
Good day Martin
Thank you for allowing us the opportunity to improve our service to you.
As per our earlier conversation, Please note that as per our records this query has been resolved and is now closed.
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Best regards,
Good day Martin
Thank you for allowing us the opportunity to improve our service to you.
As per our earlier conversation, Please note that as per our records this query has been resolved and is now closed.
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Best regards,