DB
Denzil B
1 reviews | Active since May 2018
06 Sept 2019, 14:52
Try getting directions to an Afrox branch. Appaling service.
I called Afrox Pinetown, to find out if they had the items I require. No reply Called their Call centre (10-minute wait), was given a different number. No answer. I decided to drive to Pinetown to find their premises at 154 Old main Rd closed down. Called the call centre again, another 10-minute wait to answer. They told me the address of Pinetown branch was 154 Old Main Rd. Didn't know it had closed or moved. After another wait they gave me Umbilo branch address but the wrong telephone number.
The staff are truly inept and they then wanted me to rate their service!!!!
Helpful (0)
Replies (2)0
Replies (2)Afrox's replyOfficial
06 Sept 2019, 15:54Good day Denzil,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's reply06 Sept 2019, 15:54
Official
Good day Denzil,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's replyOfficial
08 Oct 2019, 12:52Good day Denzil,
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: ***
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: ***
Afrox's reply08 Oct 2019, 12:52
Official
Good day Denzil,
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: ***
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: ***
