Terrible Service

<p>I have been asking for assistance on one stock item received - after clearly outlining the query and asking for feedback I was sent the delivery note with an e-mailing stating that the delivery note is attached and that it has been delivered. I clearly explained that there is a component missing and this was just ignored and they delivery note sent again stating the obvious. After further investigation is seems that the component is not part of the actual commodity however it was noted on the quote that it will be included. After e-mail customer service, the IBM response team and a so called manager I still do not have any feedback or confirmation on what the actual commodity quoted consists of. I have even requested a new qoute with the commodity and additional component and after asking for the sales team to confirm on the two items quoted (the breakdown and discription) I still haven't received feedback (once again my e-mails are not being read. When I asked for clarification on the quote, it was ignored. When I sent a reminder for the requested feedback I just received the exact same quote again). There are no names attached to the e-mails so you have no idea who you are dealing with and who to speak to. So when you are not being ignored you receive nonsense replies that does not help at all. Absolutely disgusting service and I would like to reccomend all my customers to not use any Afrox products for future enquiries and just send them pricing on alternative products. </p>