KO
Kaylee O

1 reviews | Active since Jul 2020

27 Jul 2020, 11:53

Terrible customer service

Terrible customer service. Made an order and said it was delivered two days later, which it wasn't. I was in urgent need of oxygen at the practice I work at. They would not answer the phone when we needed that oxygen, that was supposedly delivered, which was not. We never managed to get ahold of them. They then show up with our oxygen late and the tank was damaged. We had to find another company to help us out so our Vet practice could do the surgeries that we needed to do.

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Replies (1)
Afrox
Afrox's reply27 Jul 2020, 12:52
Official
Good day Kaylee,

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: ***

Please feel free to contact us should you require any further information. 

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com