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Nickey H

1 reviews | Active since Sept 2012

28 Nov 2016, 12:19

Terrible Customer Service

<p>Afrox managment should really send their staff for communication s****s training because when they answer the phone or finish a conversation is sounds horrific. you cannot hear or understand a word they saying and then puts the phone doen in your ear.</p>

0
Replies (3)
Afrox
Afrox's reply28 Nov 2016, 12:43
Official

Good day

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***

I have emailed you with a request for contact information as the telephone number provided is 1 digit short.

I would like to contact you directly to apologise for your bad experience and also gain further details to ensure that you do not have this

experience again.

Please feel free to contact us should you require any further information.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience

Tel: +27 (0)11 ***

Email: *** | Website: www.afrox.com

NH
Nickey H's update30 Nov 2016, 14:12
Reviewer Update

Thank you for all your assistance Melanie.

Afrox
Afrox's reply30 Nov 2016, 14:15
Official

Good day Nickey

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Thank you for taking the time to update your original review. I appreciate it.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com