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celeste.v.h celeste.v.h

1 reviews | Active since May 2017

12 May 2017, 08:03

Strugling to get my deposit for helium rental back

<p>For more than a month now I have been struggling to get my deposit back for renting helium from Afrox. If you phone customer service it takes ages to get trough and in the end of the day I have used more than R100 airtime to try and get my deposit back. Finally got a e-mail stating the money will be in my account on the 21st of April. 21 April came and it also left but no deposit has been received up to date. Really dissapointed and will take my business elswhere in the future.</p>

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Replies (2)
Afrox
Afrox's reply12 May 2017, 08:25
Official

Good day Celeste

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***

As discussed telephonically, as soon as feedback is received either myself or my team will be in contact.

Please feel free to contact us should you require any further information.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience

Tel: +27 (0)11 ***

Email: *** | Website: www.afrox.com

Afrox
Afrox's reply15 May 2017, 14:17
Official

Good day Celeste

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com