WP
Werner P

1 reviews | Active since Mar 2012

03 Dec 2015, 13:06

Slowest service received in years

5 Days to get me registered on their e-shop. 4 days in counting to get my delivery address changed which by the way the previous agent falsely rep**** and said I should do online. Guess what I tried and it logged another call.<br> <br> Honestly this is the slowest supplier I've ever dealt with, how long does it take to change an address.<br> <br> At the current speed I might be registered, addressed changed and gas ordered which i still cannot place delivered by the end of next year.<br> <br> Do let me know if I need to find another gas supplier, and you can gladly come remove your bottles from my premises.<br> <br> *** {675077}

0
Replies (2)
Afrox
Afrox's reply03 Dec 2015, 14:00
Official
Hello WPduPlessis,

Good day Werner,

Thank you for logging your complaint with us.

We will contact you shortly to assist further. Your reference number is ***.

Kind Regards
Zaibaa Shaik Husein | Compliance Officer | Customer Service Centre
Tel: +27 (0)11 *** | Fax: +27 (0) 86 ***
Email: *** | Website: www.afrox.com
Afrox
Afrox's reply10 Nov 2016, 10:45
Official

Good day

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com