HT
HEIDI T

1 reviews | Active since Nov 2009

21 Jul 2020, 17:39

********s.

Now After 10years Afrox contacted me telling me I owed them money!!. I had a cash account for a helium canister with them , I paid eft each time before they even delivered the canister, and each month i paid the renting fee eft for that canister I asked them where does this come from now as my account is closed 10years now. The consultant that called me cant even tell me why they are invoicing me for 10years non stop, I asked them to send me statements from 2009 up until now, they can not supply it to me. they can only send me this month statement , then the one that called me told me: "listen just shut up and pay story over", so Afrox . if you can not supply me proof when asked and this is the answer I get. How may people do you want to ****? So now I post this here so all can see what you are doing ! even if people like me do not do business with you for 10years long , and now all off a sudden want to tell me I owe you money on a cash account ? and treat me like **** by telling me to shut up and pay, no this is not on.

0
Replies (3)
Afrox
Afrox's reply20 Aug 2020, 08:19
Official
 Good day Heidi, 

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: *** 

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com 

Afrox
Afrox's reply24 Aug 2020, 16:04
Official
 Good day Heidi,  Thank you for your feedback  Please note that we have been trying to get hold of you on your provided cell phone number and have sent you numerous email with no response.  Should you still require our assistance please contact us on the below contact details.  In the interim the query will be closed.  Kind regards Customer experience team Tel: *** | Email: ***  | Website: www.afrox.com 
HT
HEIDI T's update09 Sept 2020, 13:05
Reviewer Update
Well today I got the first email 9/9/2020 from Afrox still not sending me statements from 2009 when the account was closed 2010... you still cant give me any statements since 2009, yet you still charge me a fee for hiring and i do not even have a canister!!! how ridiculous are you?? Please get it right! STATEMENT SINCE 2009 !!!!!!!! AND ALSO THE SLIP I SIGNED WHEN YOU TOOK BACK THE CANISTER, I HAVE IT LETS SEE IF YOU HAVE IT!?