1 reviews | Active since Mar 2017

16 Mar 2017, 12:50

Reversal of EFT payment

<p>Hi,</p> <p> </p> <p>The service department in PMB is just pathetic, we order something from Afrox and we're told we needed to do an EFT first.</p> <p> </p> <p>We did the EFT and then was advised that they would only deliver once payment reflects and that the proof of payment was not sufficient.</p> <p> </p> <p>We needed the goods urgently so we told them to just refund us we will get it from another supplier.</p> <p> </p> <p>It's now a month and we have yet to receive the refund, initially the first excuse was that the monies come from India and we would need to wait, then when we were asked for a cancelled cheque to do payment, I received a mail two days later stating that I need a letter head with the banking details, and that was the last I've heard from them</p> <p> </p> <p>I've been dealing with Zakeen Singh and Nokwanda Mzolo</p> <p> </p> <p>Regards </p> <p> </p> <p>Lee</p>

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Replies (3)
Afrox
Afrox's reply16 Mar 2017, 13:25
Official

Good day Lee

Thank you for your feedback

As per our telephone conversation, please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***

Please feel free to contact us should you require any further information.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience

Tel: +27 (0)11 ***

Email: *** | Website: www.afrox.com

Best regards,

Afrox
Afrox's reply27 Mar 2017, 10:51
Official

Good day Lee

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com

Best regards,

's update27 Mar 2017, 11:00
Reviewer Update

Thank you Melanie for your assistance, was such a plessure to deal with you.

Really appreciated the daily updates and feedback about the reversal.