ZX
Zandile X

1 reviews | Active since Mar 2023

30 Jun 2023, 17:00

Refused to fill my gas cylinder away even though it was still within Afrox trading hours

I'm extremely disappointed with the service that I got for the second time at Afrox Chamdor Krugersdorp just now. It was about 16h13 today when I got to the Afrox Chamdor premises hoping to get assistance on getting my 2 gas cylinders filled up. The 3 employees who didn't even want to open the gate for this other lady and I just said it's closed and everyone knows all Afrox branches close at 16h00 but the trading hours on the board were written it closes at 16h30. They all walked away leaving us like that at the locked gate after telling us that, when we requested to speak to the manager or supervisor of the branch they mockingly said there's no manager. I am extremely dissatisfied with such service and I need an explanation if this is how Afrox conducts business/ treats it customers why. I need corrective actions and I need to be updated about those 2 rude employees. I stood for a few minutes and those were busy on the gas cylinder cages as if they were still working (checking something).

0
Replies (3)
Afrox
Afrox's reply03 Jul 2023, 13:08
Official
 
Good day , 

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

We'll advise soonest

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com 

ZX
Zandile X's update03 Jul 2023, 13:41
Reviewer Update
I'm still not happy, an Afrox call center agent called me and did not understand why I was angry about this treatment as he said he called the Chamdor branch and they said they told me that they close at 16h00, he further asked me what I think should be done to assist me.
Afrox Chamdor made a mistake and wrote incorrect trading hours, now they don't understand why we were ****ed off when they chased us away as regular customers!!! What type of business makes such a mistake and chases customers away due to their mistake? Why are they not accountable for that mistake? I'm extremely disappointed and I'm never setting my foot there again. Afrox lacks customer service period!!!
Afrox
Afrox's reply05 Jul 2023, 11:00
Official
Good day, Zandile 

Thank you for your feedback

Following our earlier telephonic discussion, this matter was addressed by the regional manager.  We will now close this query.  

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com