Protocol not followed

I am posting this to bring it to the attention of Afrox that we are not pleased customers.<br> <br> We have been using Afrox for many years and have had no problems, but recently we have had nothing but trouble. We placed an order, received a reference number, and when we followed up because we had not received our oxygen, we were informed that our account was overdue and therefore they couldn't release our order. This was 3 days after placing the order. Apparently it is completely unreasonable of me to expect a phone call to ask for a payment. We don't receive accounts or invoices (due to postal strikes etc) yet no one calls to give mention we are required to pay more than what we have been paying. When speaking to the manager it was imp**** that I was asking her to move heaven and earth for someone in accounts to call. I also told her certainly they should have called after us placing the order to say we would receive oxygen. Which she responded yes they should but they didn't. No apology.<br> This resulted us sitting with minimal oxygen for the weekend. <br> <br> I expect more service to a loyal client, its sad to think we are now looking into alternative options.