Pathetic - Customer Account and Technical Department

Pathetic Customer service, and I am not even a customer yet! Was on hold for 7 minutes to their "Customer Care Line", tried then calling their Mpumalanga offices, to which the Nelspruit branch was the only office who actually answered a phone. Was given the Sales Rep, Botha's number, called, the phone was picked up and then put down in my ear. Tried calling back and the phone was magically off.

I tried registering an account with them online and was given confirmation that the account creation was done and will be processed. 4 days later and I am unable to login and haven't received an email even. So I tried calling their technical hotline, and what a surprise, I was on hold for another 9 minutes, listening to a robot.

As such a large company I am disgusted with the absolute pathetic lack of customer service and the inability to actually speak to a human and get a minor issue addressed.

I expect far more from such a large organization. This is completely unacceptable!