1 reviews | Active since Mar 2017
Never informed of short payment in 2013
<p>I phoned Afrox to order oxygen and was advised that I can't get oxygen as the medical aid paid short in 2013. My husband needs to be on oxygen everyday and the medical aid pays monthly for this service. I was never informed of this short payment in 2013. We urgently need to refill the oxygen cylinders and when I phone Afrox, they just say they can't assist me due to my account being blocked.</p>
Good day Cynthia
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: *** .
A representative from our Patient Services department will be in contact with you tomorrow.
Please feel free to contact us should you require any further information.
Kind regards
Melanie Mahomed | VOC Manager | Customer Experience
Tel: +27 (0)11 ***
Email: *** | Website: www.afrox.com
Good day Cynthia
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: *** .
A representative from our Patient Services department will be in contact with you tomorrow.
Please feel free to contact us should you require any further information.
Kind regards
Melanie Mahomed | VOC Manager | Customer Experience
Tel: +27 (0)11 ***
Email: *** | Website: www.afrox.com
Good day Cynthia
Thank you for your feedback.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Good day Cynthia
Thank you for your feedback.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com