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Sebastiana X

1 reviews | Active since Feb 2016

15 Oct 2026, 09:54

Its been 12 months since one of your trucks hit my car. You are giving me and my insurance the

Horrible Ethics and Suspicious Behavior Regarding they 3rd Party Insurance

0
Replies (11)
Afrox
Afrox's reply15 Oct 2026, 10:43
Official

Good day Sebastiana,

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: Case - ***4

Please feel free to contact us should you require any further information.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

SX
Sebastiana X's update15 Oct 2026, 10:45
Reviewer Update
I have images of the truck,his **** papers,communication from the insurance that your Driver trainer sent. Let me know if you need that
Afrox
Afrox's reply15 Oct 2026, 11:14
Official

Good day Sebastiana,

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Please provide us with the accident details for us to investigate further.

Please feel free to contact us should you require any further information.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

SX
Sebastiana X's update15 Oct 2026, 11:18
Reviewer Update
Hi the email address *** requested i send the information but its returning as unsent. Please provide alternative
Afrox
Afrox's reply15 Oct 2026, 11:24
Official

Document received, thanks.

SX
Sebastiana X's update15 Oct 2026, 15:26
Reviewer Update
They sent me a 20second clip where it doesnt show that i have entered the lane and only shows when he has hit me and i am stopping over the yellow lane. SENR THE CLIP WHERE HE IS LEAVING THE GARAGE.SEE ALL THE CARS RUNNING AWAY FROM HIM. THE HAVAL INFRONT OF ME I HAD JUST MERGED FROM THE LEFT LANE THAT WAS FINISHED.WHERE WAS HE MERGING. SEND LONGER VIDEO
Afrox
Afrox's reply15 Oct 2026, 15:37
Official

Good day Sebastiana,

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Please provide us with the accident details for us to investigate further.

Please feel free to contact us should you require any further information.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

SX
Sebastiana X's update15 Oct 2026, 15:39
Reviewer Update
They have my details.This footage is 20seconds and says nothing. Send longer version
Afrox
Afrox's reply15 Oct 2026, 16:04
Official

Please note that your feedback has been escalated for urgent attention.

SX
Sebastiana X's update19 Oct 2026, 11:03
Reviewer Update
Day 2 of waiting for an uncropped version of the video
Afrox
Afrox's reply19 Oct 2026, 11:08
Official

Good day Sebastiana,

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Please provide us with the accident details for us to investigate further.

Please feel free to contact us should you require any further information.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com