1 reviews | Active since May 2013
*********** Accounting
<p>Afrox did it AGAIN. For the past three months have I had to fight with Afrox about our Account. WE have only ONE Argon Gas Cylinder that we rent on a monthly basis but since refilling the ONE Cylinder three months ago Afrox has been deducting double the monthly rental. Each time I phone the Accounting people seem to not even have a clue as to what they are supposed to do. Then I phoned the branch, sent emails, called the rep and each time get an empty promise that it has been corrected. Just to be double billed again. Either their are just plain *********** or they do this deliberately. This is not the first time this has happened. Absolutely sickening!</p>
Good day Carsten
Thank you for your feedback
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I have tried to contact you on the cell number provided but this went to voicemail, I have left you a detailed message
with my contact details as well. I will try to contact you again.
Please feel free to contact us should you require any further information.
Kind regards
Melanie Mahomed | VOC Manager | Customer Experience
Tel: +27 (0)11 ***
Email: *** | Website: www.afrox.com
Best regards,
Good day Carsten
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
I have tried to contact you on the cell number provided but this went to voicemail, I have left you a detailed message
with my contact details as well. I will try to contact you again.
Please feel free to contact us should you require any further information.
Kind regards
Melanie Mahomed | VOC Manager | Customer Experience
Tel: +27 (0)11 ***
Email: *** | Website: www.afrox.com
Best regards,
Good day Carsten
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com
Best regards,
Good day Carsten
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com
Best regards,
