CS
Carsten S

1 reviews | Active since May 2013

04 Jan 2017, 12:35

*********** Accounting

<p>Afrox did it AGAIN. For the past three months have I had to fight with Afrox about our Account. WE have only ONE Argon Gas Cylinder that we rent on a monthly basis but since refilling the ONE Cylinder three months ago Afrox has been deducting double the monthly rental. Each time I phone the Accounting people seem to not even have a clue as to what they are supposed to do. Then I phoned the branch, sent emails, called the rep and each time get an empty promise that it has been corrected. Just to be double billed again. Either their are just plain *********** or they do this deliberately. This is not the first time this has happened. Absolutely sickening!</p>

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Replies (2)
Afrox
Afrox's reply04 Jan 2017, 13:26
Official

Good day Carsten

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***

I have tried to contact you on the cell number provided but this went to voicemail, I have left you a detailed message

with my contact details as well. I will try to contact you again.

Please feel free to contact us should you require any further information.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience

Tel: +27 (0)11 ***

Email: *** | Website: www.afrox.com

Best regards,

Afrox
Afrox's reply13 Jan 2017, 09:26
Official

Good day Carsten

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com

Best regards,