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JF
Justin F

1 reviews | Active since Jul 2019

16 Jul 2019, 12:40

Horrible Accounts Services

I returned my gas of Argon in November 2018 and settled my account in person and they still charged for another month. Not a single soul answers the phone at accounts, so its impossible to sort this problem out and now I got their lawyers calling me, to settle an account that has already been settled. So very fun experience, I'm lying. It IS, still IS, a horrible experience with them and would honestly find any another company, try getting a hold of their department first.

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Replies (3)
Afrox
Afrox's reply16 Jul 2019, 14:30
Official
Good day Justin,  

Thank you for your feedback. 
Please note that your feedback has been escalated for urgent attention. 
Your reference number for this request is:  *** 

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com


JF
Justin F's update20 Jul 2019, 11:17
Reviewer Update
Finally after leaving a hello peter review I can get through to someone and when asking for statements, they gave me a Microsoft word ledger and refuse to give me all my statements up to date so that I may rectify the problem. Its seems its just easier to hand you over then actually doing a job. Still nothing has been solved this is NOT ON. Not surprised driving down to the PINETOWN branch yesterday to talk to someone in person in hopes to sort this problem out only to find its been closed down.
Afrox
Afrox's reply23 Jul 2019, 15:55
Official
Good day Justin,


Thank you for allowing us the opportunity to improve our service to you.


Please note that as per our records this query has been resolved and is now closed.


Should you still require assistance, please feel free to contact us via email or telephone on the details below.  


Kind regards


Customer Experience Team| African Oxygen Limited| ***


 Email: *** | Website: www.afrox.com