EM
Ezethu M

1 reviews | Active since Jul 2020

17 Jul 2020, 08:13

Half filled cylinders by Afrox

I bought a 9kg cylinder that had gas in it. It lasted less than 7 days. I used this for my gas heater. I had anticipated that it would last at least three weeks. There was no gas leakage observed yet the gas got finished so quickly. I also did not switch in the heater 24hours of the 5 days I had used it for. So I decide to exchange the gas for a full one at a garage. My brother checked whether it was full but it wasn't full. This is not okay most especially because I am struggling financially because of COVID and I need to have a warm place during this COVID times. I sure hope there is no foul play here. Otherwise, it begs to be looked into because this does not seem normal to me as a consumer.

0
Replies (2)
Afrox
Afrox's reply17 Jul 2020, 09:40
Official
Good day Ezethu,

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: ***

Please feel free to contact us should you require any further information. 

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

Best regards,

Afrox
Afrox's reply27 Jul 2020, 10:03
Official
Good day Ezethu,

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query has been resolved and is now closed. 

Kind regards

Customer Experience Team| African Oxygen Limited| *** Email: *** | Website: www.afrox.com

Best regards,