TD
Tristan D
1 reviews | Active since Nov 2018
19 May 2020, 15:51
******ion
Afrox has been trying to ****** money from me after they purposely mislead me. I decided to try and start a small coffee business over a year and a bit ago. Part of the feasibility stage, I was trying to do budgeting and testing if what i wanted to do could work. Via the online chat (have records of this still), I got prices for Nitrogen food grade gas and explicitly asked for the price and then upon receiving it i double checked that the price was for the gas AND INCLUDING the gas canister. (Subsequently I bought one canister and didn't even use it as I decided to not continue with the business) Now over a year and a bit later, they are coming to me with a huge bill for monthly rental of the canister which was NOT which i was not informed of and goes against what was told to me which i double checked. Now there doesn't seem to be anyone who can just cancel the bill and accept the fact that they made a mistake and must correct the issue. Also, If they want the canister they are more than welcome to come and collect it (but then I expect to be reimbursed for all the gas that I didn't use).
Should this not be sorted out ASAP, a case will be laid against them with the police (as I do have proof that they mislead me and thus this is ******ion)
Helpful (0)
Replies (6)0
Replies (6)
Afrox's replyOfficial
19 May 2020, 16:26Good day Tristan,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Best regards,
Afrox's reply19 May 2020, 16:26
Official
Good day Tristan,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Best regards,
TD
Tristan D's updateReviewer Update
22 May 2020, 12:21I'm still waiting on the feedback that was promised after our call on Tuesday (3 days ago)..
TD
Tristan D's update22 May 2020, 12:21
Reviewer Update
I'm still waiting on the feedback that was promised after our call on Tuesday (3 days ago)..
TD
Tristan D's updateReviewer Update
26 May 2020, 09:20Again, waiting for feedback... :(
After writing my last post I was called immediately, then promised feedback sometime on Monday.
It is yet again another week. Please address this URGENTLY and sort out this invalid billing against my name.
Failure to address and have it SORTED, will result in a ******** case being lodged against Afrox by the end of the day.
After writing my last post I was called immediately, then promised feedback sometime on Monday.
It is yet again another week. Please address this URGENTLY and sort out this invalid billing against my name.
Failure to address and have it SORTED, will result in a ******** case being lodged against Afrox by the end of the day.
TD
Tristan D's update26 May 2020, 09:20
Reviewer Update
Again, waiting for feedback... :(
After writing my last post I was called immediately, then promised feedback sometime on Monday.
It is yet again another week. Please address this URGENTLY and sort out this invalid billing against my name.
Failure to address and have it SORTED, will result in a ******** case being lodged against Afrox by the end of the day.
After writing my last post I was called immediately, then promised feedback sometime on Monday.
It is yet again another week. Please address this URGENTLY and sort out this invalid billing against my name.
Failure to address and have it SORTED, will result in a ******** case being lodged against Afrox by the end of the day.
TD
Tristan D's updateReviewer Update
27 May 2020, 16:02Absolutely unacceptable and pure incompetence by Linde and everyone else at Afrox!
Finally received my call today (Wednesday around 15h30), however ZERO progress has been made.
All that came out of it was that "the price in the original email is not the price of our tanks". Which, obviously it isn't the price because then we wouldn't be in this problem in the first place, where they told me one thing (the price in the email) which goes against the actual price.
So essentially a week of time waiting for a response which had nothing to do with the current issue.
Linde was not able to put me through to her manager or anyone higher up the line to sort this out. No matter how i tried to ask her to put me through to someone higher or make a plan, she was reluctant and unable to come up with any sort of plan forward to actually address the problem.
The fact that it has taken over a year to notify me for the first time about an outstanding account is beyond me, then on top of that to find out I even had an account in the first place, especially to find out that i was being billed monthly for something that they EXPLICITLY told me (in writing which i have emailed to them as proof) that it was an included cost in a purchase.
It is clear that Afrox don't actually care about the fact that this is now going to effect me and tarnish my credit record, because of their mess up.
How hard is it to write off the one cylinder which is simple cents to a large corporation (which regardless of the fact that it was their ***** up in the first place) compared to me having to fork out thousands due to their mistake and incompetence.
Again, I have asked for a quick response and this issue to actually be address, but let's see if they actually even do anything about it.
Finally received my call today (Wednesday around 15h30), however ZERO progress has been made.
All that came out of it was that "the price in the original email is not the price of our tanks". Which, obviously it isn't the price because then we wouldn't be in this problem in the first place, where they told me one thing (the price in the email) which goes against the actual price.
So essentially a week of time waiting for a response which had nothing to do with the current issue.
Linde was not able to put me through to her manager or anyone higher up the line to sort this out. No matter how i tried to ask her to put me through to someone higher or make a plan, she was reluctant and unable to come up with any sort of plan forward to actually address the problem.
The fact that it has taken over a year to notify me for the first time about an outstanding account is beyond me, then on top of that to find out I even had an account in the first place, especially to find out that i was being billed monthly for something that they EXPLICITLY told me (in writing which i have emailed to them as proof) that it was an included cost in a purchase.
It is clear that Afrox don't actually care about the fact that this is now going to effect me and tarnish my credit record, because of their mess up.
How hard is it to write off the one cylinder which is simple cents to a large corporation (which regardless of the fact that it was their ***** up in the first place) compared to me having to fork out thousands due to their mistake and incompetence.
Again, I have asked for a quick response and this issue to actually be address, but let's see if they actually even do anything about it.
TD
Tristan D's update27 May 2020, 16:02
Reviewer Update
Absolutely unacceptable and pure incompetence by Linde and everyone else at Afrox!
Finally received my call today (Wednesday around 15h30), however ZERO progress has been made.
All that came out of it was that "the price in the original email is not the price of our tanks". Which, obviously it isn't the price because then we wouldn't be in this problem in the first place, where they told me one thing (the price in the email) which goes against the actual price.
So essentially a week of time waiting for a response which had nothing to do with the current issue.
Linde was not able to put me through to her manager or anyone higher up the line to sort this out. No matter how i tried to ask her to put me through to someone higher or make a plan, she was reluctant and unable to come up with any sort of plan forward to actually address the problem.
The fact that it has taken over a year to notify me for the first time about an outstanding account is beyond me, then on top of that to find out I even had an account in the first place, especially to find out that i was being billed monthly for something that they EXPLICITLY told me (in writing which i have emailed to them as proof) that it was an included cost in a purchase.
It is clear that Afrox don't actually care about the fact that this is now going to effect me and tarnish my credit record, because of their mess up.
How hard is it to write off the one cylinder which is simple cents to a large corporation (which regardless of the fact that it was their ***** up in the first place) compared to me having to fork out thousands due to their mistake and incompetence.
Again, I have asked for a quick response and this issue to actually be address, but let's see if they actually even do anything about it.
Finally received my call today (Wednesday around 15h30), however ZERO progress has been made.
All that came out of it was that "the price in the original email is not the price of our tanks". Which, obviously it isn't the price because then we wouldn't be in this problem in the first place, where they told me one thing (the price in the email) which goes against the actual price.
So essentially a week of time waiting for a response which had nothing to do with the current issue.
Linde was not able to put me through to her manager or anyone higher up the line to sort this out. No matter how i tried to ask her to put me through to someone higher or make a plan, she was reluctant and unable to come up with any sort of plan forward to actually address the problem.
The fact that it has taken over a year to notify me for the first time about an outstanding account is beyond me, then on top of that to find out I even had an account in the first place, especially to find out that i was being billed monthly for something that they EXPLICITLY told me (in writing which i have emailed to them as proof) that it was an included cost in a purchase.
It is clear that Afrox don't actually care about the fact that this is now going to effect me and tarnish my credit record, because of their mess up.
How hard is it to write off the one cylinder which is simple cents to a large corporation (which regardless of the fact that it was their ***** up in the first place) compared to me having to fork out thousands due to their mistake and incompetence.
Again, I have asked for a quick response and this issue to actually be address, but let's see if they actually even do anything about it.
TD
Tristan D's updateReviewer Update
27 May 2020, 16:05*apologies not Linde, realize now that that is not the correct support agent's name (went by name in the email)
TD
Tristan D's update27 May 2020, 16:05
Reviewer Update
*apologies not Linde, realize now that that is not the correct support agent's name (went by name in the email)
Afrox's replyOfficial
23 Jun 2020, 11:57 Good day Tristan,
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| *** Email: *** | Website: www.afrox.com
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| *** Email: *** | Website: www.afrox.com
Best regards,
Afrox's reply23 Jun 2020, 11:57
Official
Good day Tristan,
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| *** Email: *** | Website: www.afrox.com
Thank you for allowing us the opportunity to improve our service to you.
Please note that as per our records this query has been resolved and is now closed.
Kind regards
Customer Experience Team| African Oxygen Limited| *** Email: *** | Website: www.afrox.com
Best regards,