Disgusting Service from AFROX Accounts and Finance

Shocking service from Afrox. Its taken months to try to resolve an issue for the Company. For years they have been debiting the account for equipment that we don't have. I have repeatedly asked for the debit orders to be cancelled and the situation looked into. Getting through to someone responsible for the account at AFROX is impossible and an absolute nightmare. There is no customer service, no follow up, no response. I have asked over and over again for management to look into this and they read the emails and don't respond. The amount of time and cost in trying to resolve this issue for almost a year now and still nothing is horrific. Where is your service AFROX?