DISGUSTING SERVICE AND LACK OF SERVICE PHONE NUMBER DOES NOT CONNECT

This company honestly stinks, I have been trying for two weeks to arrange to have medical grade oxygen delivered to my mother as she has stage 4 cancer and desperately needs the oxygen, I have been trying for a week and a half to get hold of them on their phone *** it just stays on their pre recorded message I have now been on the phone trying to get through for an hour and still it has not gone through to someone, this is absolutely disgusting service from a company that is meant to assist during this difficult time during covid, I emailed the home care department for Afrox yesterday morning at 8.27am and I have still not had any response from anyone at Afrox, you clearly have more than enough customer to keep your business running that is why your staff don't respond to new customers and your phones don't connect dont use the Covid 19 pandemic as a solution your company is useless I think you should look at changing your employees to people who actually want to work to help others not work for you just because they get paid at the end of the month.