Being ****** and poor service

<p>The Afroc branch in Booysens Johannesburg has given me poor service.</p> <p>Account num: ********** 7</p> <p>I am a lady who runs her own business which the crux of my business is being a supplier for different Government Departments. On 24/02/2016 I was supp**** with a quotation by Aludowelwi Ramuhashi from Afrox. Quotation no: ********** 5 for 29 filled gas cylinders & rental. I was charged as per the below;</p> <p>Oxy Tec Cyl 11.5kg quantity 18 @ R139.00 = R2502.00, Acet Tec CYL 8kg quantity 11 @ R720.00 = R7920.00 and Industrial Cylinder Rental quantity 29 @ R95.00 = R2755.00.</p> <p> </p> <p>I collected and paid for these cylinders on 19/02/2016 and returned these on 22/03/2016 which rental was for a month and I was 3 days late. The cut-off day was the 19/03/2016 and I was willing to pay for the 3 days overdue. On the 7th of April I spoke to Jolene who advised that I was going to be charged for the full month, I explained to her that we were only 3 days overdue, then she noticed that and advised that she would speak to her manager to advise and come back to me. She also agreed that the billing was incorrect. I waited for her feedback and she did not respond. A week later I received a statement with an outstanding balance of R6027.50. I called and spoke to Aida. I asked her to explain the amount. She later realised that the person who had quoted me did so incorrectly. I advised her that, that was not my fault. She then recommended that I pay R3140.70 which I was liable for the whole month and she would escalate the remaining balance with senior management. After that she will get back to me. I paid the amount on the 17/08/2016. I waited and waited until I received a Letter of Demand from Afrox for R6473.60 dated 15/09/2016. I called on 16/09/2016 requested for Aida and was informed that she no longer handles accounts, spoke to Sophia who had no clue or records. I got hold of Aida and she apologized for the letter of demand because she is still handling the matter. According to the quotation I was 3 days late and I expected to pay R303.94 but they wanted me to pay for the whole month. I did so and paid the R3140.70. I am extremely disappointed how my account was handled and the disorderly conduct given to me by the consultants. I feel I have been ****** and taken advantage of.</p>