NB
Nicola B

1 reviews | Active since Jun 2021

24 Jun 2021, 13:27

Awful Service

Customer service does not exist at Afrox. As a customer that places orders every week - they have endless excuses. The area manager for major customers does not assist and no-one answers the landline numbers that are available. They claim that if you place an order before 3pm, you can expect delivery the next day - four days later and only more excuses. You may pay more at other service providers, but at least you actually get the service.

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Replies (2)
Afrox
Afrox's reply24 Jun 2021, 15:11
Official
Good day Nicola, 

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: ***.

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com 
Afrox
Afrox's reply22 Jul 2021, 15:36
Official
Good day Nicola, 

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query has been resolved and is now closed. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 
 
Email: *** | Website: www.afrox.com