AFROX- Worst customer services and Accounts experience in my whole life!

Horrible Afrox accounts experience !!!Afrox sucks!

We are an international company who has been ordering gas from Afrox for a long time on a monthly basis. After my 5th request for a general ledger for 2019 so that we can reconcile the account, i finally decide to bite on my teeth and phone them , after spending 20 minutes on the phone holding, i type an online chat with a lady named Refliwe asking her for service as I cannot continue holding she informed me she is no authorized to help me, so back on the phone for me, Finally i reach a person with the Name of Jessica from the accounts department, WORST experience of my life talking to this lady, she was rude from the bat, I try to explain my concern, she cuts me off half sentence to to ask (not politely) for my account number. She checks the account, and continues to tell me the info has been sent to me , I tell her no , what they have sent is something completely different to what i need. Frustrated and Furious i tell her I've been holding the line for 30 minutes and Ive sent 5 emails on this, this lady GOES OFF at me , the client. I eventually had put the phone down, My account is still blocked, this matter still wont be resolved, and JESSICA is the worst person ever to deal with! Thanks for nothing AFROX. But from the complaints re the accounts department I can see that i am most certainly not the only one who had to go through this horrible experience by just trying to pay my account. Off to the next supplier for us i guess.