CM
Cindy M

1 reviews | Active since Jul 2020

02 Jul 2020, 09:04

Afrox.... worst company to deal with in SA!

Afrox, your company profile reads " We are accountable for our actions and strive to be transparent in all decisions and activities....." Really? I am a reseller to the government. As explained to you salesperson when I ordered the goods, I don't have control over where these items are used and what for. But still, NOT TRANSPARENT, I end up receiving an account for R20k for cylinders. Also I returned empty cylinders upon delivery of stock! Why not warn a new potential customer that you will end up milking them? Why not warn them that there is no customer care? Why not them that managers and directors will not do anything to help them? Being a SMME and fairly new business we might end up closing our doors! Now thank you Afrox for showing us your true colours.

0
Replies (3)
CM
Cindy M's update03 Jul 2020, 08:23
Reviewer Update
And now I have received an account for R43****! How on earth Afrox?
Afrox
Afrox's reply03 Jul 2020, 14:31
Official
 
Good day Cindy, 

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: ***. 

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

 Email: *** | Website: www.afrox.com 

Afrox
Afrox's reply02 Sept 2020, 11:44
Official
Good day Cindy,

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query has been resolved and is now closed. 

Kind regards

Customer Experience Team| African Oxygen Limited| **********
 
Email: *********** | Website: www.afrox.com