AFROX WANTS TO RUIN PEOPLE'S LIVES - THEY DO NOT TREAT CUSTOMERS FAIRLY

Below is a copy of the e-mail i sent to Afrox customer care.

Good Day

I have been trying for months now to get confirmation that my account is closed. I have paid all my bills and returned the cylinder and i have sent the proof of this on many occasions and i haven't received confirmation that its closed. But yet you guys are still sending me monthly emails saying i owe money. I spoke to a guy named Dion via E-mail and i sent him my proof of payment and cylinder return note more than once. Is it so much to ask for you guys to do your end of the bargain and close my account? IF NOT AT LEAST GIVE CONFIRMATION THAT THE ISSUE IS BEING HANDLED? I am keep going to send my proof of payment and delivery return note every single day until i get confirmation..just like how you guys keep sending me bills that i've already paid for. Which you refuse to explain or justify ( because they're obviously not valid). I ( will not allow you guys to soil my name and get me black listed because of your bad customer service.

I really hope someone gets back to me as soon as possible. I spent at least two hours today trying to get through via phone and nothing. Not a single call center person answered my call.

Attached to this mail is my proof of payment and Return note for my cylinder. I have also attached the correspondence between myself and Dion from Afrox to further my point.

I'm going to send this email everyday till i get a response. If that doesn't work i will have no other choice but to take this to the ombudsman.

Regards