DP
Dee P
1 reviews | Active since Sept 2014
22 Nov 2024, 08:16
Afrox Truck Driver pushed me off my lane
Nothing beats the feeling of being pushed out of the lane I was on and almost run over by a taxi on the fast lane because of the Afrox truck who could not care to check his mirrors or indicate. He just kept going, completely ******** of my vehicle before the Parlock / Umgeni Road off-ramp N2 South Bound at 7.30am today 22/11/24. It caused me such unnecessary drama I eventually had to pull off on the N2 totally panicked and shocked breaking into tears that my life almost flashed before my eyes. I can’t even function properly at the moment.He would have caused the accident and kept going. Is this normal business practice for Afrox?
Helpful (0)
Replies (11)0
Replies (11)
Afrox's replyOfficial
22 Nov 2024, 08:23Good day Dee ,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's reply22 Nov 2024, 08:23
Official
Good day Dee ,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
DP
Dee P's updateReviewer Update
27 Nov 2024, 22:49So what’s the update ?
DP
Dee P's update27 Nov 2024, 22:49
Reviewer Update
So what’s the update ?
Afrox's replyOfficial
28 Nov 2024, 07:16 Good day Dee,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's reply28 Nov 2024, 07:16
Official
Good day Dee,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
DP
Dee P's updateReviewer Update
03 Dec 2024, 11:21Case closed ???
DP
Dee P's update03 Dec 2024, 11:21
Reviewer Update
Case closed ???
Afrox's replyOfficial
03 Dec 2024, 11:47 Good day Dee,
Please accept our apologies on the late response. We would like to assist you further by escalating your feedback to the relevant department for investigations.
In order for us to escalate this in an efficient manner, we would like to get further information.
Did you manage to write down the registration or the tanker number of the truck?
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
In the interim, we will mark this query as Closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Please accept our apologies on the late response. We would like to assist you further by escalating your feedback to the relevant department for investigations.
In order for us to escalate this in an efficient manner, we would like to get further information.
Did you manage to write down the registration or the tanker number of the truck?
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
In the interim, we will mark this query as Closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's reply03 Dec 2024, 11:47
Official
Good day Dee,
Please accept our apologies on the late response. We would like to assist you further by escalating your feedback to the relevant department for investigations.
In order for us to escalate this in an efficient manner, we would like to get further information.
Did you manage to write down the registration or the tanker number of the truck?
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
In the interim, we will mark this query as Closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Please accept our apologies on the late response. We would like to assist you further by escalating your feedback to the relevant department for investigations.
In order for us to escalate this in an efficient manner, we would like to get further information.
Did you manage to write down the registration or the tanker number of the truck?
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
In the interim, we will mark this query as Closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
DP
Dee P's updateReviewer Update
03 Dec 2024, 13:36As per Afrox email !!! What a joke
We’ve referred this matter to the relevant department managing our fleet, please see the feedback we’ve received below. There is a lot of diffirent Afrox contracts working in the Durban area, if no details are given of any sorts to identify the tanker or fleet it will be impossible to see who it was. Kind Regards,
Customer Service Manager (NCSC)
National Customer Service Centre
We’ve referred this matter to the relevant department managing our fleet, please see the feedback we’ve received below. There is a lot of diffirent Afrox contracts working in the Durban area, if no details are given of any sorts to identify the tanker or fleet it will be impossible to see who it was. Kind Regards,
Customer Service Manager (NCSC)
National Customer Service Centre
DP
Dee P's update03 Dec 2024, 13:36
Reviewer Update
As per Afrox email !!! What a joke
We’ve referred this matter to the relevant department managing our fleet, please see the feedback we’ve received below. There is a lot of diffirent Afrox contracts working in the Durban area, if no details are given of any sorts to identify the tanker or fleet it will be impossible to see who it was. Kind Regards,
Customer Service Manager (NCSC)
National Customer Service Centre
We’ve referred this matter to the relevant department managing our fleet, please see the feedback we’ve received below. There is a lot of diffirent Afrox contracts working in the Durban area, if no details are given of any sorts to identify the tanker or fleet it will be impossible to see who it was. Kind Regards,
Customer Service Manager (NCSC)
National Customer Service Centre
Afrox's replyOfficial
03 Dec 2024, 14:29 Good day Dee ,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's reply03 Dec 2024, 14:29
Official
Good day Dee ,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
DP
Dee P's updateReviewer Update
08 Dec 2024, 17:38I keep getting lame email responses. Would Afrox only investigate if people were killed by a reckless driver???
DP
Dee P's update08 Dec 2024, 17:38
Reviewer Update
I keep getting lame email responses. Would Afrox only investigate if people were killed by a reckless driver???
Afrox's replyOfficial
09 Dec 2024, 09:19 Good day Dee,
Please accept our apologies on the late response. We would like to assist you further by escalating your feedback to the relevant department for action.
In order for us to escalate this in an efficient manner, we would like to get further information, such is the truck registration.
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
In the interim, we will mark this query as Closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Please accept our apologies on the late response. We would like to assist you further by escalating your feedback to the relevant department for action.
In order for us to escalate this in an efficient manner, we would like to get further information, such is the truck registration.
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
In the interim, we will mark this query as Closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's reply09 Dec 2024, 09:19
Official
Good day Dee,
Please accept our apologies on the late response. We would like to assist you further by escalating your feedback to the relevant department for action.
In order for us to escalate this in an efficient manner, we would like to get further information, such is the truck registration.
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
In the interim, we will mark this query as Closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Please accept our apologies on the late response. We would like to assist you further by escalating your feedback to the relevant department for action.
In order for us to escalate this in an efficient manner, we would like to get further information, such is the truck registration.
Should you still require assistance, please feel free to contact us via email or telephone on the details below.
In the interim, we will mark this query as Closed.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
DP
Dee P's updateReviewer Update
15 Dec 2024, 15:27How was I supposed to get the tankers details? While the truck was almost running me over or while I was trying to not let the taxi that was speeding by in the fast lane run me over ???? What a pathetic pathetic response.
DP
Dee P's update15 Dec 2024, 15:27
Reviewer Update
How was I supposed to get the tankers details? While the truck was almost running me over or while I was trying to not let the taxi that was speeding by in the fast lane run me over ???? What a pathetic pathetic response.
Afrox's replyOfficial
16 Dec 2024, 14:00 Good day Dee ,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
In the mean time, you need provide us with the details of the truck that nearly caused an accident.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
In the mean time, you need provide us with the details of the truck that nearly caused an accident.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's reply16 Dec 2024, 14:00
Official
Good day Dee ,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
In the mean time, you need provide us with the details of the truck that nearly caused an accident.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
In the mean time, you need provide us with the details of the truck that nearly caused an accident.
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com