Afrox online payment ****!

I ordered a bottle on the 13th of March 2021 online and payed via credit card. No payment confirmation email was received only my bank sms telling me the money has been payed to afrox. Today I get a call from head office asking me if I have received my bottle and I reply no.

Then Jacques and China from Pongola office phones me asking for proof of payment. But they have the POP. They told me I need to go to the bank and deal with them. You don't buy on takelot's website and send them the POP because they receive it in there system.

I had to now pay them again just this time via EFT. I need the bottle for business and the loss out ways the amount I would loose fighting with them and not receiving my bottle.

It is impossible to resolve anything with them. I have seen over the last 6 months that Afrox is by far the worst company to deal with in South Africa. Just opening a account took me 3 months sending me from Pongola to head office to Empangeni back to Pongola. I should have seen the red flags.

Do yourself a favor and just stay away.