PC
Phillip C
1 reviews | Active since Jul 2011
12 Jan 2023, 07:59
Afrox not interested in new business
Enquired about opening a new COD account, as you need an account if you want to get cylinders from Afrox.
Send all the required documents thru on the 28th of Novemmber. 6 weeks later account still not processed and no updates on what is causing the delay.
Helpful (0)
Replies (9)0
Replies (9)
Afrox's replyOfficial
12 Jan 2023, 08:40Good day Phillip, we've received your massage regarding the opening of a COD account. please confirm the mail address you've used to sent the application and the date these documents were sent to us so that we can follow this up for internally.
Afrox's reply12 Jan 2023, 08:40
Official
Good day Phillip, we've received your massage regarding the opening of a COD account. please confirm the mail address you've used to sent the application and the date these documents were sent to us so that we can follow this up for internally.
Afrox's replyOfficial
12 Jan 2023, 12:40Good day, please in case you received a reference number when the documents were sent through to us, please provide us with that number so that we can follow this up with the relevant department.
Afrox's reply12 Jan 2023, 12:40
Official
Good day, please in case you received a reference number when the documents were sent through to us, please provide us with that number so that we can follow this up with the relevant department.
Afrox's replyOfficial
12 Jan 2023, 12:52Good day Phillip, the received request as per reference ***, is for a 30 days terms account, not a COD account. Please confirm.
Afrox's reply12 Jan 2023, 12:52
Official
Good day Phillip, the received request as per reference ***, is for a 30 days terms account, not a COD account. Please confirm.
PC
Phillip C's updateReviewer Update
12 Jan 2023, 13:14We always pay COD for any gasses we collect, you can handle the rental part of the account the way you wish. But I should not be waiting this long without getting any feedback on the progress and finalization of the application.
PC
Phillip C's update12 Jan 2023, 13:14
Reviewer Update
We always pay COD for any gasses we collect, you can handle the rental part of the account the way you wish. But I should not be waiting this long without getting any feedback on the progress and finalization of the application.
Afrox's replyOfficial
12 Jan 2023, 15:01Good day, this matter was escalated to our commercial department to process urgently. Do we create a COD account of 30 day terms account?
Afrox's reply12 Jan 2023, 15:01
Official
Good day, this matter was escalated to our commercial department to process urgently. Do we create a COD account of 30 day terms account?
PC
Phillip C's updateReviewer Update
12 Jan 2023, 15:41Hi. Do what you need to do so I can get the products as per my application. This site is not the place to handle general communication. You have all the details to contact me directly.
PC
Phillip C's update12 Jan 2023, 15:41
Reviewer Update
Hi. Do what you need to do so I can get the products as per my application. This site is not the place to handle general communication. You have all the details to contact me directly.
Afrox's replyOfficial
13 Jan 2023, 08:53Hi Phillip, I'll speak to our commercial department to create this account urgently and should there be anything they need, the need to call you so that you can assist them with that and not wait for the last minute.
Afrox's reply13 Jan 2023, 08:53
Official
Hi Phillip, I'll speak to our commercial department to create this account urgently and should there be anything they need, the need to call you so that you can assist them with that and not wait for the last minute.
PC
Phillip C's updateReviewer Update
28 Jan 2023, 17:11This application has still not been processed. over 2 months later.
PC
Phillip C's update28 Jan 2023, 17:11
Reviewer Update
This application has still not been processed. over 2 months later.
Afrox's replyOfficial
30 Jan 2023, 09:47 Good day ,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Afrox's reply30 Jan 2023, 09:47
Official
Good day ,
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com
Thank you for your feedback
Please note that your feedback has been escalated for urgent attention.
Your reference number for this request is: ***
Please feel free to contact us should you require any further information.
Kind regards
Customer Experience Team| African Oxygen Limited| ***
Email: *** | Website: www.afrox.com