NvdM
Norman van der Merwe

1 reviews | Active since Nov 2018

22 Jul 2019, 13:55

AFROX NOT A COMPANY I WANT TO DEAL WITH AGAIN

Again after having head office and regional offices assurance that they have mended their poor customer services in the Polokwane branch I have found Afrox to be the most frustrating experience ever. This means that they misrepresented the truth after my first complaint about them. Well as I have said before, this company has forced it's monopoly of the market, the bottom line and not the customer is important to them. Even the guy who answered the phone at Head Office today ***) did not seem to care about anything I said even after I told him I would be posting a review on Hello Peter.

0
Replies (2)
Afrox
Afrox's reply22 Jul 2019, 15:55
Official
 
Good day Norman, 

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: *** 

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com 

Afrox
Afrox's reply23 Jul 2019, 12:19
Official
 
Good day Norman,

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query has been resolved and is now closed. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 
 
Email: *** | Website: www.afrox.com