Afrox - never resolves your issues with them

Our company has an account with Afrox. We had incorrect billing at end of October and since November I have been trying to resolve the problem. I was dealing with a lady S. Mpanza, who since November to January promised to sort it out. Gave her all info and asked her to please sort out immediately and the account was put on hold. On top of that, we were charged for letters that should not have been issued in the first place. Been through to about 10 people to sort our account out. Each one promised to escalate and give me feedback. I always had to phone through for updates and still nothing was accomplished. Now again I have to call in and ask for help and heavens knows who I will get to speak to, if I am lucky enough to get someone intelligent to speak to. Seems like the employees there just brush the problem onto someone else. Its so frustrating to work with a company with so many employees yet 1 problem takes forever to be resolved. I am still awaiting feedback since my calls and email of last week. !!!!! Incorrect billing and they expect you to just pay because they are too lazy to sort it out. Wish there was a zero star rating. People i have dealt with : S Mpanza Anele Msomi Nobelungu Vellem Darryn Parker (who was actually of help, except he had to get a higher authority to sort out my account) Mayenziwe Mbambo Rebecca Matatshi Nikita James Silungile Xulu Debbie dos Santos Shiela Sibanyoni Taryn Strydom Nqobile Khanyile (Maxwell) How many more people do I need to go through to get the proper assistance??!!!!