HT
HEIDI T

1 reviews | Active since Nov 2009

12 Mar 2021, 10:54

Afrox is **********

Once again Afrox i had enough of your harassment now, after 11 years they want to tell me i owe them money on an account that i closed already 10 years ago, I usually got helium gas from them as i did parties at that time. Verna from Afrox called me to tell me no they do not charge me for helium but for Nitrogen! i never in my life would order Nitrogen to do what with? so further more Verna discovered that since 2000 another company from the UCT is using my account each month order on my account they never pay and i get the bill! They sign for the deliveries and Afrox just supply each time... how daft can a company be to see that the signatures and deliveries is not even me???? Afrox wake up because someone in your department is giving free Nitrogen to his or her friends and are using my account, So people be aware this is what is going on inside Afrox, when you are closing an account . you think its closed but the stuff open your account and issue stuff out on your name to their friends! now i take this matter further, im tired of this harassment after all calls have been recorded with Verna.

0
Replies (3)
Afrox
Afrox's reply12 Mar 2021, 12:00
Official
 Good day Heidi, 

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: *** 

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com 

Best regards,

HT
HEIDI T's update12 Mar 2021, 12:19
Reviewer Update
No i do mot need to contact you. Sort out this mess you made on my closed account. Thanks
Afrox
Afrox's reply13 Jul 2021, 08:12
Official
 Good day Heidi,

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query has been resolved and is now closed. 

Should you still require assistance, please feel free to contact us via email or telephone on the details below.  

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

 Email: *** | Website: www.afrox.com 

Best regards,