TL
Tshwanelo L

1 reviews | Active since Jun 2020

25 Jun 2020, 14:14

Afrox has no sense of communication.

The level of customer service I have received from The Midrand branch is appalling. They never know when they are going to receive stock. They take our numbers down and promise to call when it arrives then they don’t. In winter when there is a high demand for their product one would expect them to increase supply to meet the demand. They do not seem to learn as a company.

0
Replies (2)
Afrox
Afrox's reply09 Jul 2020, 09:46
Official
 
Good day  Tshwanelo,

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is *** .

Please feel free to contact us should you require any further information. 

Kind regards 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 
 
Email: *** | Website: www.afrox.com 

Afrox
Afrox's reply02 Sept 2020, 11:42
Official
 
Good day Tshwanelo,

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query has been resolved and is now closed. 

Kind regards

Customer Experience Team| African Oxygen Limited| **********
 
Email: *********** | Website: www.afrox.com