Afrox customer service is extremely poor, as is it's accounts department.

Afrox continues to debit my account and has failed to refund my deposit although I returned their apparatus in September and made a request for a refund in September. I have contacted the call center 3 times to date, but they cannot tell me why this is happening. They referred me to the Accounts Department, which does not answer calls or emails. The call center operative refused to allow me to speak to a supervisor. There are no contact details on their website other than the call center. I have emailed numerous times, but each time I received an automated response promising to contact me, but in the space of more than a month they have not done so