Afrox blatant disregard for customer care.

Item: Afrox
Rating: 1
Author: Kelvin G

Afrox Linde South Africa Incorrect billing on the part of the above mentioned entity dating back to 2016 caused interest to accumulate. After addressing this for the last13 months this remains unresolved. It is impossible to get hold of management or anybody who would take responsibility for this; not even customer care responds.

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Replies (2)

Afrox's replyOfficial

18 Mar 2021, 10:53

Good day,

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***

Please feel free to contact us should you require any further information.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

Afrox's reply18 Mar 2021, 10:53

Official

Afrox's replyOfficial

13 Dec 2021, 08:20

Good day Elmarie,

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Should you still require assistance, please feel free to contact us via email or telephone on the details below.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

Afrox's reply13 Dec 2021, 08:20

Official