MM
Mubashir M

1 reviews | Active since Mar 2011

17 Nov 2015, 11:57

Afrox again increases their prices.

On the 04 Nov, DME reduced the price of LPG .Afrox used this opportunity to increase their profits by not passing on this price drop to its customers. Afrox is already the most expensive LPG supplier and are using their cylinders a tool to stop us from purchasing elsewhere, Every other LPG company in the country dropped their LPG prices. To date I have received first a poor response and then no response from Afrox. Their excuse is that their overheads have increased, but instead of reigning in their exorbitant costs they just pass it off onto their customers . It is this arrogant attitude that makes us lose turnover and business. Afrox managers get paid regardless of what happens to us. <br> I have also complained via rant and rave .I suppose I should put an ad out to get results or a response.

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Replies (2)
Afrox
Afrox's reply17 Nov 2015, 13:35
Official
Hello mmghc,

Good day Mubashir,

Thank you for logging your complaint with us.

Please be advised that your complaint has been escalated to the relevant department to assist further. Your reference number is ***.

Kind Regards
Zaibaa Shaik Husein | Compliance Officer | Customer Service Centre
Tel: +27 (0)11 *** | Fax: +27 (0) 86 ***
Email: *** | Website: www.afrox.com

Best regards,

Afrox
Afrox's reply10 Nov 2016, 10:44
Official

Good day

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com

Best regards,