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Phillip C

1 reviews | Active since Jul 2011

16 Jan 2018, 20:35

AFROX abuses the debit order system

This is not the first time I have had this issue. AFROX runs the debit order for the monthly billing twice of my account. Firstly they blame the bank, but everyone knows who is really at fault. AFROX off course.

Then when a person start inquiring on how to resolve this the basic tun around is given.

After weeks a mail is sent by a Chris Bezuidenhout advising customers of the issue and asking to be informed when a customer required the unauthorized amount deducted by AFROX to be refunded into their account.

Well after responding to this email a customer is then simply ignored by Chris Bezuidenhout. I have read receipts of my email to proof he has read the mail, and the 2nd request for an update, but no feedback comping whatsoever.

Either AFROX does not care about the debit order abuse/***** it performs on customer accounts, or AFROX condones have staff members like Chris Bezuidenthout ignoring customer requests.

0
Replies (3)
Afrox
Afrox's reply17 Jan 2018, 10:28
Official

Good day Phillip

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***.

We have attempted to make contact with you on the cell number provided but had no success.

We will continue trying.

Please feel free to contact us should you require any further information.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

Best regards,

Afrox
Afrox's reply23 Jan 2018, 10:14
Official

Good day Phillip

Thank you for allowing us the opportunity to improve our service to you.

Despite numerous attempts to contact you we have been unsuccessful,

Please note that as per our records this query has been resolved and is now closed.

Should you still require assistance, please feel free to contact us via email or telephone on the details below.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

Best regards,

PC
Phillip C's update24 Jan 2018, 11:23
Reviewer Update
Unfortunately I am fairly busy, and not a single email was sent to me that I could have responded to. Well, the second debit order that has been deducted by Afrox has been returned into my account today. Weeks after the deduction. Afrox must be making a lot of money on the interest of the thousands of customers money they improperly deducted. But, why the incorrect higher amount was deducted on the first debit order has still not been explained, or the amount returned as per my request.