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slann P

1 reviews | Active since Apr 2010

30 Jun 2022, 12:32

Afrox a pain in the ass

Have been trying to resolve an account dispute for more than a year. Spoke to managers that will revert but never does. When you call no one knows the manager you spoke to. Service is less than pathetic. Account is now blocked and not to refill medical oxygen because no one replies or has a clue of what is happening there. Have sent lawyers letters to force them to comply anf resolve but have no words except Gobsmacked at the tardiness of the reaponse to other peoples livelyhoods.

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Replies (3)
Afrox
Afrox's reply30 Jun 2022, 13:39
Official
Good day Slann,

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: ***.

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com 
sP
slann P's update30 Jun 2022, 18:53
Reviewer Update
Hi

Thanks for the response. I have been receiving the exact response for more than 12 months without any real action to resolve the dispute.

I have mails, have this afternoon spoken to someone at afrox who will call me back. Almost another day still waiting. I think I stand a better chance of winning the lottery than having this resolved.
Afrox
Afrox's reply04 Oct 2022, 16:30
Official
 Good day Mr Phillips

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query has been resolved and is now closed. 

Should you still require assistance, please feel free to contact us via email or telephone on the details below.  

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

 Email: *** | Website: www.afrox.com