NJ
Neels J

1 reviews | Active since Feb 2025

12 Nov 2025, 16:20

*********** Afrox

I cancelled my bottle of argon on 4 July to collect the bottle It took 3 days for Eugene respond .This is at Pongola branch ( Eugene) The bottle was collected I0 October . I communicated with head office ,sent them all the watsups that confirm cancelation and they still billed me up till September and including admin fees of R100 Disgrace Afrox and *********** Eugene! I paid the account that include 2 months ******* rental. All I want is Head office must look into this.

0
Replies (2)
Afrox
Afrox's reply12 Nov 2025, 16:26
Official
 
Good day Neels 

Thanks for your enquiry 

In order for us to escalate this in an efficient manner, we would like you to provide us with your account number. 

Should you still require assistance, please feel free to contact us via email or telephone on the details below. 

In the interim, we will mark this query as Closed. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com 

Afrox
Afrox's reply13 Nov 2025, 09:18
Official
 
Good day Neels, 

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: ***5 

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| *** 

Email: *** | Website: www.afrox.com