Afrox

Me 1st email to them dated 9 April 2021.... Please note that all the equipment and cylinders were returned to Afrox, and the rental was cancelled 2 years ago. I was advised that the account will be reconciled and the credit given back to me.

I await to hear from you regarding the credit balance transfer of R446.52

Please have someone contact me regarding this, it’s totally unacceptable that no one has the decency to contact me regarding the credit balance.

THERE REPLY: dated 14 April 2021

Good day,

I trust this mail finds you well.

Kindly note that the below mail has been acknowledged.

Please be advised that the below has therefore been escalated to the relevant departments and feedback will be reverted to you once we are in receipt of the same. Should you have any further queries or requests, please do not hesitate to contact us on any of the contact details listed below. Please quote your reference details to help us help you better! Regards, African Oxygen Limited - Trading as Afrox Tel: - *** Email: - ***

--------------------------------------------------------------------------------------------My reply dated 24 April 2021 Good day

I am following up to see if the relevant department has any feed back to the refund of the account.

________________________________________________________________________________________ Afrox reply 22 April 2021

Good Day

Trust this mail finds you well.

Please note we acknowledge received your email communication below.

Kindly note that we still awaiting feedback we will revert to you once we in receipt of the same.

Thank You. _______________________________________________________________________________________

Afrox reply 12 May 2021 Good Day

Trust this mail finds you well.

Please note that the your query has been logged under *** .This query is with the Homecare department.

Thank You.

________________________________________________________________________________________

My reply to them dated 26 May 2021

Good day

Is there any feedback… ________________________________________________________________________________________ Afrox reply dated 1 June 2021

Good Day

Trust this mail finds you well.

Please note we acknowledge your email communication below.

Kindly be advised that the follow up mail has been sent to Homecare department and we are currently awaiting feedback. We will revert to you once we in receipt of the same.

Apologies for the inconvenience.

Many Thanks. ________________________________________________________________________________________

My email to Afrox dated 30 June 2021

Collections Department !

It is highly disappointed to note the incompetence of your department. This query is pending since 9 April, surely there is a manager / supervisor that can sort this out.

I would like feedback as to what is happening to the refund.

Disappointed client! ________________________________________________________________________________________

Afrox reply dated 1 July 2021 Good Day,

Trust this mail finds you in good health.

Please be advised that the below query has been assigned to the relevant department and is still pending.

Apologies for the delay and the inconvenience.

Should you have any further queries or requests, please do not hesitate to contact us on any of the contact details listed below. Please quote your reference details to help us help you better!

Thank You

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By reading the above, it shows that Afrox does not have skilled or competent staff, I have also called on numerous occasions, being transferred to every department and eventually being cut off.... No one at the company seems to care, about customer service...

I am sure if I owed them the money, I would be getting a call every week as a reminder to pay the account..

But because Afrox owes me R446.52 no one seems to be interested to do the refund.

To me this is *****ing!!!!

Afrox is being run like a Government Department, no one knows nothing!!!!

Disappointed client!