LV
Lance V

1 reviews | Active since Nov 2010

06 Jan 2020, 09:52

Afox needs to be replaced by a competent competitor - HARRIS.

In short? On 19 Dec 2019, I went to the local Afrox branch. If you want to be treated in a very rude, and ****** manner, PLEASE go to Afrox Rustenburg. Were the Branch "Manageres" treats you like a piece of cr@-p, you will not even be greeted, she will chit-chat NON-STOP to the sales man, and if YOU DARE to remind her that there is a customer standing in front of the counter, and that she must PLEASE be quiet so that you can be assisted by the ONLY salesperson... she is extremely "entitled".. NO or ANY retail manners applies. Were she refuses to give you a HQ nr so you can complain. After you phoned around, found out her name is Violet, (returned in the branch to get her name.. ) She will add sarcastically (when you walk out...-) "Do not forget my surname, you will need it". Can a SENIOR manager please contact me, as I have been given the run-around since then.. Approx 12 phone calls later.. and I am still NOT able to get hold of any person at HQ.. WELL DONE AFROX!! (We await and welcome "Harris" to open a branch in Rustenburg.)

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Replies (2)
Afrox
Afrox's reply06 Jan 2020, 15:13
Official
 Good day Lance, 

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: ***. 

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| ***  Email: *** | Website: www.afrox.com 

Afrox
Afrox's reply13 Feb 2020, 15:14
Official
 Good day Lance, 

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query has been resolved and is now closed. 

Kind regards 

Customer Experience Team| African Oxygen Limited| ***  Email: *** | Website: www.afrox.com