Hellopeter
Share Your Experience
MG
Murrel G

1 reviews | Active since Dec 2011

10 Dec 2020, 11:51

Account or COD? Which is it?

Last time I had an issue which was reported on Hellopeter because I was told to pay cash on delivery for my medical oxygen and was then subsequently charged AGAIN to my account.

I am once again receiving conflicting information from Afrox.

Email conversations with reference Refill enquiry {***} {***} stated that: Please be advised that the costs will be added into your account.

Now on the phone, I was told that I would need to pay CASH ON DELIVERY in the amount of R1 058.35 for delivery tomorrow, ***.

Kindly advise which is correct as I do not want to be in the same situation as last time where I paid COD and was then charged again on my account / debit order.

0
Replies (3)
Afrox
Afrox's reply10 Dec 2020, 13:05
Official
 Good day Kerry-Lee,

Thank you for your feedback 

Please note that your feedback has been escalated for urgent attention. 

Your reference number for this request is: *** 

Please feel free to contact us should you require any further information. 

Kind regards 

Customer Experience Team| African Oxygen Limited| ***  Email: *** | Website: www.afrox.com 

Best regards,

MG
Murrel G's update10 Dec 2020, 15:50
Reviewer Update
Hi there,

Kindly note that the delivery man has just arrived (today instead of tomorrow). I hope that they don't come again tomorrow to try do an exchange! I have paid the delivery man cash as discussed so I expect that the charge of R1058.35 will NOT reflect on my account / debit order! 

Please ensure:
1) the delivery man doesn't try come again to do an exchange tomorrow as I have already received it today.
2) the charge of R1058.35 is not added to my account as I have paid CASH as requested. 
Afrox
Afrox's reply28 Dec 2020, 16:46
Official
Good day Murrel,

Thank you for allowing us the opportunity to improve our service to you. 

Please note that as per our records this query *** has been resolved and is now closed. 

Kind regards

Customer Experience Team| African Oxygen Limited| **********
 
Email: *********** | Website: www.afrox.com

Best regards,