Shocking Customer Service

I placed an order through Mr D Food for a collection at Afros Cornubia. The order was accepted & the payment came off my account. I arrived at the (empty) store at the specified time to collect my order only to find the manageress sitting at once of the tables playing on her cell phone. When I told her I was there to collect my order she said it hadn't been made as she didn't know how to reject the order on the Mr D Food device as she couldn't make my order as I had ordered wraps & they were out of stock! She also didn't know how to process a refund so I had to leave the store with no food & no refund!

I managed to get hold of some 'manager' at Afros head office who apologised & promised to rectify the situation & get my refund. 5 days later I am still chasing him for a refund & he has just sent me a message saying I must now contact Mr D Food myself & explain the situation & get them to process the refund. Added to this the number he gave me to contact Mr D Food just goes straight to voicemail!

Absolutely shocked by this pathetic customer service & they have certainly lost a very loyal customer from my side.