Bad service and food at the Afros Umhlanga shop

The review below is a copy and paste after a failed attempt to send it directly to Afros via their website. Apparently the submission was rejected because a token was invalid. And yes I checked all the fields.

HI THERE,

I AM WRITING WITH REGARDS TO A FEW ISSUES I'VE EXPERIENCED MANY A TIMES AT THE UMHLANGA SHOP.

I HAVE BEEN VISITING AFROS FREQUENTLY SINCE 2017. DAVENPORT, DURBAN NORTH AND CORNUBIA HAVE BEEN MY FAVORITES. SERVICE IS ALWAYS GOOD, FOOD IS GOOD, NO ISSUES UNLESS IT WAS AN HONEST ACCIDENT. SINCE THE CORNUBIA BRANCH HAS CLOSED DOWN, I HAVE TO GO TO UMHLANGA. TO MAKE A LONG STORY SHORT, UMHLANGA NEVER GAVE ME GOOD SERVICE.

THE CASHIERS AND WAITERS WERE EITHER ABRUPT OR CARELESS WHEN TAKING ORDERS AND DELIVERING SERVICE. THEY'VE GOTTEN MY ORDERS WRONG IN THE PAST.

I RECENTLY VISITED THE BRANCH ON THE 30TH OF SEP AT APPROXIMATELY 17:00. I ORDERED A SARMIE WITH CHIPS AND MILKSHAKE. THE LADY THAT TOOK MY ORDER SEEMED ANNOYED TO HAVE TO HAVE DONE SO, DESPITE ME BEING THE ONLY CUSTOMER IN THE STORE AT THE TIME. I SAT DOWN TO GO THROUGH SOME EMAILS AND WAS LOUDLY CALLED BACK 10 MINUTES LATER TO THE COUNTER TO COLLECT MY FOOD. EVERY OTHER BRANCH BROUGHT IT TO MY TABLE BUT THAT WASN'T SO MUCH OF AN ISSUE. THE CHIPS WHERE COLD AND SOME WHERE NOT FRIED THROUGH. IT HAD THAT RAW POTATO TEXTURE TO IT. WHILE I WAS EATING I WAS CALLED BACK YET AGAIN TO COLLECT MY MILKSHAKE THAT WAS HANDED TO ME OVERFLOWING AND WITH NO SERVIETTE, MESSING MY HANDS AND TABLE WHEN I HAD TO WALK BACK WITH IT. THE SARMIE WAS FINE. FELT LIKE THERE WAS LESS IN IT THAN USUAL BUT I COULD BE WRONG.

POINT IS, SIMILAR THINGS HAPPENED TO ME AT THIS BRANCH MANY TIMES IN THE PAST THAT NEVER HAPPENED ANYWHERE ELSE, WHICH IS WHY I AVOID VISITING IT. I THOUGHT I WOULD LET YOU GUYS KNOW. THE CASHIERS AREN'T THE FRIENDLIEST PEOPLE EITHER. THE GUYS IN THE KITCHEN SEEM OKAY.

I LIKE EATING AT AFROS. I LIKE THE FOOD AND THE COFFEE WHEN I JUST NEED TO SIT ELSEWHERE AND LOOK AT SOME WORK, BUT I WILL DROP ALL THAT IF THE SERVICE AND FOOD THAT IS SIMILAR TO THAT OF THE UMHLANGA BRANCH BECOMES A NORM AND I DEFINITELY WONT WISH ANYONE ELSE GO THERE ON MY RECOMMENDATION.

I HOPE THIS IS HELPFUL. I DIDN'T COMPLAIN TO ANYONE AT THE STORE BECAUSE I KNOW HOW IT CAN BE WORKING AT A RETAIL STORE OR RESTAURANT. I'VE WORKED IN SIMILAR ENVIRONMENTS MYSELF. THAT BEING SAID, FUNDAMENTAL CUSTOMER CARE SHOULD NEVER BE BYPASSED FOR ANY REASON. THAT CAN BE DETRIMENTAL TO YOUR BUSINESS I'M SURE HENCE I WANT TO MAKE YOU AWARE OF MY EXPERIENCES; HOPEFULLY MANY OTHERS HAVE NOT SHARED IT.

YOURS SINCERELY STEPHEN JESSE SUKHNANAN