AXESS AND CELL C LTE FIXED

After having my LTE Simcard failing i called in as it is a cell c simcard , asking if i can head into a cell c to have a simswop done i was advised by 3 consultants of axess that they dont have a system in place to do simswops and need to cancell my internet account ask for a refund and open up a new account simcard delivery takes 10 days (BTW) i am fed up with this how is there no simswop system in place for situations like this the service is pathetic and the system is even worse i want this ressolved without having to open up a new contract with axess i work in the industry myself and cannot justify how you could not have a system in place for a situation like this