Afrokulcha did us dirty

We travelled with Afrokulcha over the December 2022-Jan 2023 period to Ghana. We were promised a great experience but however this was not the case.

Upon arrival in Ghana were told that our VIP tickets for Afrochella had been changed to General Access. We were told they made an executive decision to do so without consulting us as the festival had changed from a one day festival to a two day day festival. Then we were given the option to pay an additional ZAR3K if we wanted to experience VIP over the 2 day period, I dont know about the rest of the group, but my trip had been planned and budgeted. Had Afrokulcha told me before had when they made this decision, I would have had to rework my budget but I was not afforded this opportunity, I was told and essentially told to take it or leave it.

The tour seemed overly booked and honestly speaking nothing was planned well to accommodate all these people. We had 40 people in the tour and I can tell you that managing 40 people was something that Afrokulcha had never done before.

Also, I think the way that Nonku handled our grievances left an absolute bad taste in my mouth. Her first form was not responding to anything in the whatsapp group she created. She was kind enough to tell us to calculate how she was not making a profit from this trip though. Little details would have made a difference, for every tour having cold water available for the tours, Ghana is hot. We had to do ice runs everytime we left for a tour. We went on the tour of the castle which was a sombre trip then jiki jiki at the end of the trip we are told to tip/pay the tour guide, which isn't a problem but I was under the impression that all activities where paid for before hand and the ones that weren't we had been told before hand. (This was my favourite excursion-everyone should go and hear the story of the slave trade). If the trip was before 8am, surely they could have organised with the hotels to pack up a little breakfast so we dont feel rushed during breakfast etc.

The group was peppered with seasoned travellers, who have experienced travelling to various parts of the world, its the little things that make or break a trip. Afrokulcha was nonchalant in addressing our issues, which was really disheartening. Ghana is a beautiful country with great experiences, but Afrokulcha ruined that. I wouldnt recommend them to plan any trip for me.