AfroCentric support bounces while Bonitas Member Zone stays broken

The Bonitas Member Zone website Claims section is blank. It does not work. I have retried several times.

I tried escalating this to AfroCentric Technologies, who built the platform, using their published support address:

***

That email bounced with:

“550 5.4.1 Recipient address rejected: Access denied.”

So the website does not work, and the support email for the technology provider does not work either. Splendid.

This is a medical scheme platform, not a forgotten blog made in 2007 and forgotten. Members need access to claims, authorisations and benefit information.

Please fix the Member Zone Claims section, confirm a working technical escalation address, and provide a reference number and timeline.

A blank claims page is not self-service. A bouncing support mailbox is not support.