Horrible service from Afriworld

Item: Afriworld Removals
Rating: 1
Author: Sandi D

Bad disastrous service from Afriworld. The personnel are rude and very ***********. They confirmed a date to pick up my furniture from East London to Newcastle. They never arrived on the day they confirmed. I had to move out of the house on the day of the pick up and they never arrived. Had to sleep in a house with no curtains as everything was packed up. After pick up, the delivery delayed for more than 3 weeks. And this in way before lockdown. The furniture eventually arrived at midnight a day before lockdown with a number of things damaged. Dishes broken, furniture damaged. I spoke to management and I was told i will be attended after lockdown. I sent a long complaint email and I did not even get a response to this day. The lady i was speaking to, Nia, was rude and very unprofessional. If you want you furniture in tact and peace of mind, do not use Afriworld. The charge you an arm and a leg for nothing.

Helpful (0)

Replies (2)

Afriworld Removals's replyOfficial

14 Jul 2020, 10:58

Hi Sandi,Sorry to read about your experience received. Take note that the move was sub contracted out to Intertrans due to the fact that our truck got delayed. This is the first time we getting this behavior from them.Please send an email to *** and let us see how we can assist you.

Afriworld Removals's reply14 Jul 2020, 10:58

Official

Sandi D's updateReviewer Update

14 Jul 2020, 11:22

Hi, I got a quotation and I paid Afriworld, NOT Intertrans. Afriworld subcontracting Intertrans has nothing to do with us as the customers. Afriworld should still take responsibility for the removals. When we pay you, you do not tell us we will have to deal with other people, we give you money and hope to receive value for our money. I did speak to Afriworld straight, a guy called Sybil and and I was told numerous times to speak to Nisha from Intertrans. Nisha was rude and unhelpful. I sent her all pictures of the damages and I requested to speak to her manager. She gave me an email address for Naren and the ops person. I sent the email and to this day I have not received any response.
The email you sent is not showing, I think hellopeter has blanked it out. I'm sure you can go to your records and chech Ref 76512 and give me a call.

Sandi D's update14 Jul 2020, 11:22

Reviewer Update